Microsoft Support: A user or an administrator forgot his or her password in Office 365, Azure, or IntuneĪnd if you really ran out of luck: you might raise a ticket and ask for help.If that is not working or you need more help, check these options: You notice that the verification is pointing to your alternative mail address or your mobile number…īut what if you forgot your original logon ID (mail address), eg in case you have setup a test tenant in 0365 with an mail address you don’t use frequently? (yes, that happens) If you know the logon, you can proceed to If you forgot your password or can’t access the account, hit the link at the bottom.
The direct way to get there is the first link to bookmark: Īnother way to get there is in the 0365 logon page (also for Azure), Although Microsoft has built in quite some methods to regain access to your 0365 tenant/account, you might have some bad luck one day… (experience talking here)įirst of all you should try the default options, meaning : the password reset options.
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